Quite a lot of visitors to gambling establishments, if they encounter croupier’s mistakes, do not want to accept the fact that the employee is the same person as they are, therefore mistakes are made unintentionally. We are all human and the dealer may also get tired on a long shift, he may have a lack of knowledge, or they are minutely distracted by some distraction. Thus, if you encounter a dealer error, this does not mean that you are faced with a deception.
However, let’s try to figure out what actions the casino takes in the event that a freelance task takes place through the fault of the dealer? Within the framework of this material, we will try to describe what the casino management does when detecting a dealer’s mistake using the example of a Las Vegas casino. Perhaps this information will be useful to owners of small establishments who want to significantly raise the level of service in a casino.
So, it happened – the dealer made a mistake and the client pointed it out to him. According to the internal rules of the casino, an employee who made a mistake should not take any action on his own, his task is to call a senior employee who will understand the situation.
So, a simple situation – the dealer issues cards to clients (and to himself), 2 pieces to each. Subsequently, it turns out that a client received only one card. What to do in this case?
The decision is up to the player. There are several actions – either the next card without a deck is taken (and, accordingly, the player remains in the game), or the client deals the existing card and waits for the next deal. If the natural course of the cards has been broken, the dealer invites the rest of the clients sitting at the table to abandon the game. If no shoe is used at the table, in this case the dealer shuffles after the end of the distribution.
Situation number two. The player signaled to the dealer to stop the collection of cards, but the dealer does not notice him and deals the open card.
This situation is most typical for blackjack. If such an error is detected, the card does not go into the bump – in turn, it is offered to the players sitting at the table who have not yet made a decision on their own boxing. If none of those present wants to take a card, then the dealer will open his cards. A curious moment – the open card will go to him if he should take more.
Situation number 3. The dealer misses the client who made a bet without giving him a card.
There are several options for development – if the player does not get a card, he must wait for the end of the deal. There are options – the casino offers clients at this table either to fold, abandoning the game, or to continue the drawing.
Another option is that the dealer miscalculated the points in the player’s cards and took them along with the bet, assuming that there was an overkill. The outraged player made a complaint after the end of the round.
Other possible errors
The dealer gives himself only an open card, and at this time, the players took cards and made certain decisions.
The actions are very simple – the dealer must take the next card from the deck and offer those present at the table to stay in the game or fold without losing bets. If one of them had a bust, then they will get back all the lost money.
Situation – playing with 1 or 2 decks, the dealer is faced with the problem of lack of cards to continue playing.
An error with opening cards – the dealer opened his cards without waiting for the rest of the players to make a decision.
What to do if a casino employee makes a mistake
Actually, the algorithm of actions is very simple. Having identified the error, you must stop the dealer and invite a superior manager (often a pit boss) who will analyze the disputable situation. We may recommend that you remain polite, not raise your voice, or seek to establish your own rules. If you play in a reputable gambling establishment that truly values its reputation, be sure that the local administration will do anything to prevent the development of conflict and please the client.